×Season's Greetings!
PLEASE NOTE:
Goods purchased on/after 21.12.16 will be dispatched 04.01.17
CHRISTMAS POSTAGE:
Worldwide: 3rd Dec | Europe: 13th Dec | UK: 20th Dec

Welcome to Lisa Jones Studio

Lisa began designing and hand-printing her own range of cards with the help of her partner, Edward, in their London studio way back in 2000. Drawing on their backgrounds in art and fashion, they've since stocked the world's finest galleries, museums, boutiques and department stores with design-led goodies.

These days they illustrate and adorn greetings and homewares from an old post mill on the edge of The South Downs. The pair are equally enthusiastic over commissioned projects, with clients including The V&A Museum (work pictured); Melt Chocolates; Habitat; Plan UK; Hodder & Stoughton and Graphis in Japan.

Disclaimer

While every effort has been made to accurately depict all styles available and apply strict quality control, some items are hand-crafted and susceptible to minor inconsistencies.

Ink may often be mixed to a marginally different hue, with nuanced variants in appliqués and alignments. These are wholly desirable qualities and evidence of artisan methods.

However, if you require rigorous, unswerving uniformity, these products may not be ideal.

Do you ship overseas?

Yep!

What will it cost to ship my items?

I'm afraid it varies dependent on region (UK/Everywhere Else) and decreases exponentially  dependent on quantity.
 

Insured, tracked or expedited packages can be shipped at additional cost by prior arrangement.

What Methods of Payment Do You Accept?

We accept all electronic payments via PayPal. You can pay with your credit card through the PayPal site whether or not you have an account; it’s easy to set up.

UK cheque payments are still accepted too, please note down required items in an email or list details and enclose with the mailed cheque.

Cheques are payable to Lisa Jones

Please also be aware that cheques take around 5 days to clear & goods are not dispatched until payments are fully transferred.

Additionally, items paid by PayPal eChecks will not ship until PayPal clears funds (this usually this takes 4-6 days).

How Long Until My Items Arrive?

All items will be dispatched via Royal Mail.

Goods usually ship within 4 business days of order... usually sooner!. If, in unforeseen circumstances, this is not possible, you will be notified immediately.

Confirmation of dispatch will be emailed along with estimated delivery dates.

What is Your Return/Refund Policy?

i. Returns

We offer a refund/return policy on the full price of goods in new or saleable condition, returned within two weeks of shipment receipt. We do not refund shipping costs.

Should you wish to return goods please notify us in writing (email or letter) within 7 days of shipment receipt.

We suggest that items are returned with appropriate tracking & insurance; no responsibility will be taken for lost or damaged goods.

ii. Damaged items

If any item arrives damaged please contact us immediately and keep the item and packaging used.

A replacement will be dispatched once we have either received the damaged item or further advice from the carrier.

Please wait for instructions before returning the item.

iii. Delayed items

If your item does not arrive within 7 days of receipt of your dispatch notification email, please contact us in order that we can assess the situation.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

PayPal

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account, though if you already have a PayPal account you may certainly use it.

If you have any other queries please contact us via the means listed below

Lisa Jones
Malling Mill
Mill Road, Lewes,
East Sussex. BN7 2RT
+44 (0)1273 958 588
info@lisajonesstudio.com